Shipping Policy

1. Order Processing

  • Orders are generally processed within 1–3 business days after successful payment or order confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • Customers will receive an order confirmation after placing an order.

2. Shipping & Delivery Time

  • Estimated delivery time is 5–10 business days within India.

  • Delivery timelines may vary depending on the customer's location, courier availability and unforeseen circumstances.

  • Remote locations may require additional delivery time.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before completing your purchase.

  • Any free shipping offers will be clearly mentioned on our website.

4. Order Tracking

  • Once your order is shipped, tracking details will be shared through the contact information provided during checkout, where available.

  • Customers can use the tracking information to monitor their shipment.

5. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, unexpected delays may occur due to weather conditions, courier issues, holidays or other circumstances beyond our control.

If your order is significantly delayed or appears lost, please contact our support team for assistance.

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details during checkout. Shopzo cannot guarantee delivery for orders with incorrect or incomplete addresses.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Damaged Products

If your product arrives damaged, please contact us with clear photographs or an unboxing video within 48 hours of delivery so our support team can review your request.