Shipping policy

Shipping Locations

  • We currently offer shipping across India.

  • Delivery availability depends on the customer's PIN code.

  • Orders are delivered through our trusted logistics and courier partners.

2. Order Processing Time

  • Orders are generally processed within 1–3 business days after confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • During sales, festivals or special promotions, processing may take additional time.

  • Customers will receive an order confirmation after successfully placing an order.

3. Shipping & Delivery Time

  • Standard delivery usually takes 3–7 business days after dispatch.

  • Remote locations may require additional delivery time.

  • Delivery timelines are estimates and may vary depending on the destination, courier partner and external circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout.

  • Free shipping may be offered during selected promotions.

  • Additional charges, if any, will be communicated before order confirmation.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number.

  • Customers can use the tracking details to check their delivery status.

  • Tracking updates may take 24–48 hours to appear after dispatch.

6. Cash on Delivery (COD)

  • Cash on Delivery may be available for selected products and PIN codes.

  • Customers must pay the applicable order amount at the time of delivery.

  • COD availability depends on the courier partner and delivery location.

7. Delayed or Lost Shipments

Although we aim to deliver orders within the estimated time, delays may occur due to:

  • Weather conditions.

  • Transportation issues.

  • Courier service disruptions.

  • Public holidays or festivals.

  • Unexpected operational circumstances.

If your order is delayed or appears lost, please contact our customer support team for assistance.

8. Incorrect Address or Contact Details

  • Customers are responsible for providing accurate delivery information.

  • Please verify your address, PIN code and phone number before placing an order.

  • Shopzo cannot guarantee successful delivery if incorrect details are provided.

  • Additional delivery charges may apply if re-shipping is required due to incorrect information, subject to applicable law.

9. Damaged Package on Delivery

  • Customers are encouraged to check the package condition at the time of delivery.

  • If the package appears damaged, take photographs or videos as evidence.

  • Report damaged or missing products to our support team within 48 hours of delivery.

  • Our team will review the complaint according to our Return, Refund & Replacement Policy.

10. Contact Us

For shipping-related questions, order tracking or delivery assistance, contact us:

Store Name: Shopzo

Email: sheriffmd922@gmail.com

Phone/WhatsApp: 8610066403

Location: India

Thank you for choosing Shopzo! We appreciate your trust and look forward to serving you.